Returns and Refund Policy

Since most of our products are customized and prepared based on orders, we cannot accept returns and refunds. However, in case a wrong or defective product has been sent, do let us know at the earliest. You can write to us at finestsurprises999@gmail.com or call us at +91-9281410697(09:00 AM-10:00 PM, Monday-Sunday).

Finest Surprises is not responsible and does not guarantee refund for cases where:

Gift products are delivered to the incorrect address provided by the sender.

Unsuccessful deliveries arise from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems are caused by improper handling of the product.

If we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Finest Surprises, the refund takes 7 to 10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which takes 7 to 10 working days.